My Account is offline

An error has occurred. Please contact Customer Services for further information.

Sorry, but My Account is offline at the moment. Our techies are working really hard to sort this out, so please try again in an hour or so..

If you've got a pressing question or problem, these are the numbers you need:
Customer Service: 150* from your mobile or 0845 412 5000 from a landline (Opening hours: Monday - Friday 8am - 10pm, Saturday & Sunday 8am - 8pm)
Calling from abroad: + 44 79539 66 150

When calling 150* you can also:

  • Make bill payments
    Select option 1 then 2
  • Top up your pay as you go account
    Select option 1 then 4
  • Hear your balance and allowance
    Select option 1 then 1

* Charges to call us on 150 vary, see terms & conditions

MANAGE MY ACCOUNT

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